Here, we have received reliable information that a Sorenson trainer in the Pacific Northwest area indicated that Z phones would not be able to make 911 calls. That is NOT true! From day 1, ZVRS takes 911 calls seriously and we process dozens of 911 calls every day.
Our website says that in plain english with this link:
http://zvrs.com/company/fcc/911
This webpage has been on our website for over a year now. It has been there since the FCC required all VRS providers to handle 911 calls. All VRS providers are required by the FCC to handle 911 calls.
Sorenson, kindly think twice before assuming anything…ZVRS is proud of whom we are and we stand behind our products and services, including 911 calls.
Dr. Z cares about your communication access.
Disclaimer: Dr. Z is currently the Vice-President of Marketing at CSDVRS, LLC.
I would add that for life threatening emergency situations, you might be better off using a landline, calling 911, and then hanging up before suffering through a 15 minute+ relay call. I know of at least one death that was indirectly related to a prolonged relay call in which the 911 person and the interpreter were asking redundant, unimportant questions while the patient’s life slowly ticked away. :( A 911 hangup would have had some sort of authority there within minutes, vs. the 45 minutes it took for the VRS method. I know its an isolated example, but it did happen.