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Editorial #105: "Enough is Enough" -- Respect the Privacy and Dignity of Deaf and Hard of Hearing Consumers

Dr. Z is deaf…in addition to being associated with ZVRS, he is also a consumer of VRS.

He has been traveling all over the country and has been hearing some unpleasant stories from consumers that a certain provider has been harassing consumers from other VRS providers asking them to port, giving them free equipment and accessories to lure them over. While competition is healthy, the tactics used by that certain provider leaves no room for respect of privacy of deaf and hard of hearing consumers. They show up unannounced at people’s homes; make many many phone calls to harass deaf and hard of hearing people until they port; putting in false stories about commitment periods; telling people that the FCC requires them to port…the list goes on and on. While Dr. Z tries to be above board..it is upsetting when he hears all those horror stories when he travels.

Is that provider listening? “Enough is enough.”

Thanks for allowing me to express my opinion this time. Dr. Z cares about deaf and hard of hearing people everywhere and needs to get this off his chest.

Dr. Z cares about your communication access.

Disclosure: Dr. Z (Philip W. Bravin) is associated with CSDVRS, currently its Vice-President of Business Development and Outreach.

2 comments to Editorial #105: “Enough is Enough” — Respect the Privacy and Dignity of Deaf and Hard of Hearing Consumers

  • wirwin

    Another thing to mention is how this tactic by the other VRS provider is DIVIDING the deaf community between users of their products vs Z. In the hearing world, there is stiff competition between Sprint, ATT, T Mobile and Verizon but we do not see a division like this. All products work as intended (interoperable) and there is no “Us vs Them” style tactics. Everyone has their own choice of product and company and no one is the wiser for it.

    FCC regs in the hearing telecommunications industry are followed to the letter. If one company “blocked” another it would be slapped silly by the FCC with stiff penalties. In the VRS industry, one company still has a product that does not work with any other companies product. Also, it seems that other company has been holding Z products for more than 3 months. FCC regs require the products be shipped back in 24 HOURS. Harassment, intimidation and slander are all activities this other company employ to get people to port back often claiming that Z “stole their number”. It is truly disheartening how all this has been allowed to happen by the FCC.

    FCC Where ARE YOU!!

  • Anonymous Person

    I’ve had the same experience reported here. The 1st time it happened, I merely explain that why I switched, make it clear to the party calling that I’m not blaming this against him or her but against the company and support the person’s choice for choosing to work for the company, and request that I not be contacted again. So far that person has not contacted me. But after ignoring one persistent caller, I plan to contact this person and ask that I be left alone and my choice of provider respected.  Then after that, if it happens again, I plan to file a complaint with FCC against both the individual and the company .
    NB. If this response is to be made public, please either put me down as “anonymous” or do not publish. Thanks.

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