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Editorial #140: Open Up Sorenson Videomail! A Picture is Worth 1,000 Words!


Dr. Z continues to be fed up. Why can’t we deaf and hard of hearing people be like our hearing counterparts. Our hearing family and friends can do a lot of things with their smartphones while we deaf and hard of hearing people use our phones through trial and error and not being sure if it works 100% of the time. (This is exactly the same thing I said all along.)

Because of this, Dr. Z has written a letter to the FCC (link) explaining his thoughts on why Sorenson is not allowing other people who use other providers that call Sorenson devices to leave a videomail message. This is not a broken record—it is all about EQUALITY (functional equivalence) and being like our hearing family and friends who can leave voicemail to anyone they call. While we can’t leave messages on Sorenson devices, Sorenson callers can leave messages on other provider’s devices. Deaf and hard of hearing people are calling on a one-way street while hearing people call on a two-way street. Is this fair?

If we sit back and do nothing after we tell the FCC what we thought, the issue will die down.

The FCC is required by law to respond to our complaints. Let’s see what they say. In the meantime, keep the complaints coming.

Once again, thank you from Dr. Z!

Thanks for listening and please go ahead and file the complaint. (here’s the link.)

Dr. Z cares about your communication access.

Disclosure: Dr. Z (Philip W. Bravin) is associated with CSDVRS, currently its Vice-President of Business Development

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