Dr. Z and You

Dr. Z discussed this subject a year ago and he is bringing this back to remind us all how important is it for us to communicate effectively with our video interpreters (VI) for a successful VRS call.

This is Part 1 of 3. The first 3 of 10 items are covered in this vlog/blog. The 3 steps are outlined below:

1. Sign numbers and spell letters/names more slowly than you would in a normal conversation. (This small change makes a big difference in clarity.)

2. Before calling airlines, credit card companies or banks, it is helpful to provide the confirmation, credit card and/or account numbers before the video interpreter places the call. (It’s also a good idea to verify the information once before the call.)

3. Verify that the video interpreter can see your name on their screen. It usually appears there, but if it does not, spell your name before the call is made.

For the complete list of 10 steps, click on this link
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Dr. Z cares about your communication access.

Disclosure: Dr. Z is a contractor working with CSDVRS on several projects.

We deaf and hard of hearing consumers use video for communication everyday in addition to our pagers and other means.

When we communicate with hearing people, we use the video relay service, such as ZVRS and we depend on the video interpreters (VIs) to facilitate the calls for us. We often forget they are there--they are like us, they have a job, families and live in the community among us.

Dr. Z wants to ask all of us to take the time to think of them and thank them for their good and hard work. So let’s thank them after every call during “Make a VI Happy Week”- August 15-21, 2010. That will make their day!

With that, Dr. Z will begin a series of “10 Steps for More Effective VRS Communication”, with 3 blogs and vlogs soon.

Thank you--all the VIs out there!!! We care about you.

Dr. Z cares about your communication access.

Disclosure: Dr. Z is a contractor working with CSDVRS on several projects.

Yesterday was a milestone in the history of America–the 20th Anniversary of the passage of the Americans with Disabilities Act. It took place in 1990. Come to think of it–what did we as deaf and hard of hearing people have today that we did not have in 1990…let Dr. Z point some of these things out, to give you a better appreciation of the impact of this law and related laws since then…

Relay Services

1990-All relay services were voluntary, provided by church organizations and community-based organizations. We often had to wait as long as half an hour to make a relay call

2010-We have the best–video relay services, with a wide range of devices; text relay services (TTY and IP-Relay); CapTel for the hard of hearing. The relay services have a strong funding base, both on the state level for text relay and CapTel and on the federal level for VRS, CapTel and IP-Relay

Television

1990-Captioning was offered on a limited basis, primarily only for evening hours, educational and news programs almost non-existent for cable TV. Funding provided by the federal government with some self funding by the TV industry. Very little video (VHS) captioning was available; we needed a set-top decoder to be attached to our TV to watch programs with captions

2010-Captioning is mandatory (regulated by the FCC) for broadcast and cable TV with some small exceptions (this was made possible by the Telecommunications Act of 1996); all TV sets 13″ or larger are required to have built-in decoders (made possible by the TV Decoder Circuitry Act of 1990)

Mobile Communications

1990-Nothing (non-existent)

2010-Blackberry, iPhone, Sidekick and now with video relay via mobile phones on the iPhone 4

Interpreters

1990-Some interpreters were available, but they were hard to get, because few were willing to pay

2010-Things are getting better, but still not perfect–we still have to educate the public on interpreters

American Sign Language

1990-Just beginning to understand it as a real language, with a cultural basis

2010-Respect for it as a full language and cultural basis

The list goes on and on–with yesterday’s passage of HR 3101 by the House, President Obama’s Executive Orders and Proposed Rules Issued by the Justice Department, a very involved and aware FCC and other technological developments–who knows what the next 5 years will bring us?

Two words: MORE ACCESS!!

Happy 20th Birthday ADA!

Dr. Z cares about your communication access.

Disclosure: Dr. Z is a contractor working with CSDVRS on several projects.